For eBay sellers

Call intelligence for eBay and online sellers

You take the call while you're taping up a parcel and printing the next label. A buyer wants combined postage, another is chasing a return. Minuted keeps who called, which order they mean and what you agreed, so the right parcel goes out and the refund is right.

Where the notes slip

Courier queries, combined postage and returns, all written up.

Buyer calls taken while you're packing and labelling
Combined postage and refund figures lost between orders
Returns and collection arrangements half remembered

A real online seller call, written up

Call with Steve Barlow

2:19pm, 3 min

Minuted

Steve bought two vinyl records and asked whether you can combine postage and refund the difference, and whether they can go out today for a birthday. He also asked if a local collection is possible instead of posting. Combined postage saving given as £3.20.

Todos

Combine postage and refund £3.20 to Steve
Post both records today, first class
Reply on whether local collection is possible

Stop losing online seller jobs to notes you never wrote down

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From £14.99 a month. No contract. UK based.

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